Subscriptions are automatically extended until further notice
There is a 1-month notice period, starting on the first of the following month. Your subscription will be cancelled at the end of that month
Cancellations need to be submitted by e-mail, cancellations over the phone or via WhatsApp will not be taken into account
Payments for the subscriptions are made with direct debit. Single classes or multi class packages are paid via iDeal.
The subscription is continuous, including during the holiday period. It is not possible to temporarily suspend it.
MULTI CLASS PACKAGES & SINGLE CLASSES
The class package is strictly personal, which means it can only be used by you
Payment happens in advance, otherwise you will not have access to the class
It is not possible to get a refund for the packages
Packages are valid for 6 months
No refund possible for classes of any kind (including trial classes)
Take into account the validity period of the purchased lesson (card) as indicated on the invoice upon purchase
CHANGES
Studio 9 Pilates retains the right to make changes to the schedule and to the prices of single classes, package deals and subscriptions
In case a class is cancelled due to a public holiday or an unexpected event, you can book another class at a later time
CANCELLATION
Group classes need to be cancelled 12 hours in advance, otherwise the class will be charged to you
Private classes need to be cancelled 24 hours in advance, otherwise the class will be charged to you
LIABILITY
Studio 9 Pilates is not responsible for loss or damages to personal possessions
Participating in classes are at the responsibility and risk of the participants themselves
Studio 9 Pilates is not responsible for damage and/or personal injuries that arise during or as a result of the classes
Physical complaints, injuries or other important physical aspects need to be reported before class, preferably by email
Follow the instructions from the instructors at all times
ADDITIONAL
Children are not allowed in the studio during class
Please be present at the studio for about 5-10 minutes before your class starts
Grip socks are mandatory because of hygiene and safety reasons, without these you will not have access to the class (grip socks can be bought for €15,- in the studio if necessary)
Studio 9 Pilates retains the right to make changes to the general terms and conditions